This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from officialchromeheart.com (the ‘Site’).

Before continuing, please read this important notice:

Submitting a chargeback after successful delivery without returning the item is considered fraudulent activity. Such cases may be reported to the payment provider and shipping carrier for proper action.

Personal Information We Collect

When you visit our Site, we automatically collect certain details about your device. This includes your browser type, IP address, time zone, and cookies stored on your device. While you browse, we also collect information about the pages you view, products you explore, referral sources, and how you interact with the Site. This data is called “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Small data files stored on your device that include a unique identifier. You can learn more or disable cookies at http://www.allaboutcookies.org.
  • Log Files: These record actions on the Site, including IP address, browser type, ISP, referring pages, and timestamps.
  • Web Beacons, Tags, and Pixels: These tools help us understand user behavior and site performance.

When you place or attempt to place an order, we also collect Order Information such as your name, billing address, shipping address, payment details, email address, and phone number.

“Personal Information” refers to both Device Information and Order Information.

How We Use Your Information

We use Order Information to process and fulfill orders placed on the Site. This includes payment processing, shipping arrangements, invoices, and order confirmations. We also use this information to:

  • Communicate with customers
  • Prevent fraud and monitor risk
  • Share updates, offers, or promotions based on your preferences

We use Device Information to improve site performance, enhance user experience, and analyze customer behavior. It also helps us detect fraud and improve our marketing strategies.

Sharing Your Information

We may share your information with trusted third-party services that support our business operations. We also use Google Analytics to understand customer behavior on our Site. You can read Google’s privacy policy here: https://www.google.com/intl/en/policies/privacy/. You can opt out here: https://tools.google.com/dlpage/gaoptout.

We may also share your information when required by law, legal processes, or to protect our rights and safety.

Advertising and Marketing

We may use your data to show relevant ads and marketing content. These ads may be based on your interests and browsing activity. Learn more about how this works here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of personalized ads here:

Do Not Track

Our Site does not change its data collection practices when it receives a “Do Not Track” signal from your browser.

Your Rights

If you are located in the European region, you have the right to access, update, correct, or delete your personal information. To use these rights, please contact us using the details below.

We process your data to complete orders and for legitimate business purposes. Your data may be transferred outside Europe, including to Canada and the United States.

Data Retention

We keep Order Information for record-keeping purposes unless you request deletion.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational updates.

Age Requirement

By using this Site, you confirm that you meet the legal age requirement in your region or have permission from a guardian to use this website.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, you can contact us at: support@chromeheartsglassesshop.com