Chrome Hearts Glasses – Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept secure payment options including major credit cards, debit cards, PayPal, and other methods available at checkout.

2. How long does delivery take?

Orders are processed within 2–3 business days. Standard delivery usually takes around 2 to 3 weeks, depending on your location. Tracking details are provided after shipment.

3. Do you provide fast shipping options?

Yes, express shipping may be available at checkout based on your region.

4. How can I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use it anytime to check your order status.

5. Can I update my order after placing it?

You can request changes within 24 hours of placing your order. After that, the order is processed and cannot be modified.

6. Do you allow exchanges?

We only allow exchanges for the same product if there is an error from our side.
If the wrong size or item is selected by the customer, exchange is not possible.

7. What is your return policy?

All orders are final. Returns are only accepted for damaged or incorrect items.
Please visit our Return Policy page for full details.

8. What should I do if I receive a damaged or incorrect product?

Please contact us within 2 days of delivery at support@chromeheartsglassesshop.com with your order number and clear images. We will resolve the issue quickly.

9. Are your products high quality?

Yes, all products go through strict quality checks and are made with premium materials to ensure durability and style.

10. Do you restock sold-out items?

Restocks depend on product availability. You can check the product page for updates or notifications.

11. Do you ship worldwide?

Yes, we offer international shipping to most countries.

12. What if my order shows delivered but I didn’t receive it?

Please check your mailbox, neighbors, or local courier service.
If you still cannot find your package, contact our support team for help.

13. Can I cancel my order?

Orders can be canceled within 24 hours of purchase.
After that, cancellation is not possible. A 15% processing fee applies to canceled orders.

14. How can I choose the correct size?

You can contact our support team for guidance or check the size guide available on our website.

15. What if the size does not fit?

We do not offer exchanges if the wrong size is selected by the customer. Please review the size chart carefully before placing your order.

16. Do you offer bulk or wholesale orders?

Currently, we do not provide wholesale or bulk purchase options.

17. Is my payment information secure?

Yes, we use encrypted checkout systems and trusted payment gateways to keep your personal and payment details safe.