Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered from https://chromeheartsglassesshop.com

Order Processing And Shipping Time

All orders are processed and shipped within 7 business days after purchase. After shipping, delivery usually takes 12–15 business days, depending on your location and selected shipping method.

Shipping Charges

Shipping costs are calculated based on your destination, package weight, product size, and number of items in your order. To see the exact shipping fee, add products to your cart, proceed to checkout, and enter your shipping address. The system will automatically show the final shipping cost.

Estimated Delivery Time

Most orders are prepared and dispatched within 7 business days. After dispatch, standard delivery time is:

  • 12–15 business days (may vary by country and shipping method)

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking ID to monitor your shipment status anytime online.

Delivery Method

  • Orders under $1000 USD: Delivered directly to your address without signature required
  • Orders above $1000 USD: Signature required upon delivery for security purposes

Proof of Delivery

Proof of delivery can be provided upon request. However, once a parcel is marked as delivered, we are not responsible for loss, theft, or missing packages.

Delivery Disputes

We do not accept disputes before delivery is completed. Customers must inspect their order within 2 days after delivery and report any issue within this time frame.

We always aim to resolve issues quickly, but customers must follow the correct process for support. For assistance, contact us at support@chromeheartsglassesshop.com

Wrong or Damaged Items

If you receive a wrong or damaged product, please contact us within 2 days of delivery at support@chromeheartsglassesshop.com .You must provide clear proof images (such as size, length, or product issue). After verification, we will send a replacement at no extra cost.

Customer Responsibility

Customers must enter correct shipping details at checkout. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses.

If your order shows “delivered” but you did not receive it, please check with your local courier service or neighbors before contacting us.

Important Information

We ship products worldwide using multiple warehouse locations.

Delivery time may be slightly longer during busy seasons such as holidays and special events.

If your tracking shows “delivered” but the package is missing, always confirm with your local post office first.

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 7 business days. Delivery usually takes 12–15 business days after shipment.

2. Is a signature required on delivery?

No signature is needed for orders under $1000 USD. Orders above $1000 USD require a signature for confirmation.

3. What if my order shows delivered but I did not receive it?

Please check with your local post office or neighbors first. We are not responsible for lost or stolen packages after confirmed delivery.

4. What should I do if I receive a damaged or wrong item?

Contact support within 2 days of delivery at support@chromeheartsglassesshop.com  with proof images. We will review and send a replacement if approved.

Important Policy Note

If a customer selects the wrong size, style, or product, we do not offer exchanges or refunds. We ship exactly what is ordered, and sizing issues due to customer selection are not our responsibility.

We clearly state this policy on our website:
https://chromeheartsglassesshop.com/refund_returns/

Any attempt to misuse refunds or keep both product and payment will be treated as fraudulent activity. In such cases:

  • The issue may be reported to relevant authorities
  • The customer may be permanently banned from future orders
  • We fully cooperate with banks during dispute investigations
  • We provide complete proof including tracking, delivery confirmation, and order records

We value honest customers and aim to maintain a safe and trusted shopping experience for everyone.